FAQ

We are a specialised internet platform that connects you quickly and directly with the best experts for all aspects of neurological movement disorders. move neuro hub is a service of IAB – Interdisziplinärer Arbeitskreis Bewegungsstörungen e.K., based in Hamburg, Germany.

We are a specialised internet platform for all questions relating to neurological movement disorders and neuropsychological problems. Do you have unusual, conspicuous or disruptive movement patterns and are unsettled? Do you suffer from a neurological movement disorder and need counselling and help? Do you have emotional or psychological problems? Do you have questions about diagnosis, therapy and prognosis? Would you like to find out more about special therapies? Do you need a second opinion? Do you have questions and problems as a relative?

We offer you quick and direct access to the best experts in neurological movement disorders. Our specialists with professional qualifications include doctors, non-medical therapists, neuropsychological and educational professionals as well as social and legal experts.
move neuro hub does not replace your trusted doctors or therapists. We strongly encourage you to inform your trusted medical and non-medical therapists or psychological counsellors about your contact with move neuro hub.

Online counselling offers decisive advantages. There are no long journeys and no long waiting times. Your experts are as close as the internet. All you need is a suitable end device, a stable internet connection and a place where you can be undisturbed. This means that people with limited mobility or people who travel a lot can also take advantage of our services. We make these advantages available to you.
Our online service allows you to make an appointment for a consultation quickly. Some of our experts also offer appointments at off-peak times or at weekends. To ensure that there are no language barriers, some of our experts offer their consultations in different languages (e.g. English, Spanish).

Our experts offer consultations for all neurological movement disorders and neuropsychological problems. The most common neuro logical movement disorders are Parkinson’s syndromes, dystonia such as torticollis, blepharospasm and writer’s cramp, spasticity, tic disorders, cerebral palsy, motor development disorders and functional movement disorders.
Our experts are qualified professionals who are authorised to practice their profession independently, for example doctors, non-medical professionals in the fields of psychology, physiotherapy, occupational therapy, speech therapy, education and particularly experienced sufferers and members of self-help groups.

Anyone who has questions about a neurological movement disorder and neuropsychological problems can contact move neuro hub. If it is a medical problem that you would like to consult and work on with our experts, you will be referred to as a “user”, whether you are a patient yourself or a relative. In the case of professional therapists and counsellors, you are under the special protection of the relevant professional regulations. If you are not in a position to seek counselling on your own, you should consult a trusted person for help. This person of trust can support you: they can help with the technique and can make the payment for the counselling or therapy. Certain experts can also provide counselling in other languages.

All our experts are selected by IAB. They are recognised specialists in their field. They introduce themselves to you on our website. You have a free choice. It goes without saying that our experts have all the necessary professional licences to practise their profession independently.

Our experts are recognised specialists in their field and have been selected by IAB. They will advise you to the best of their knowledge and belief.

A counselling session lasts 25 or 50 minutes, for example. Remember that our experts are experienced and trained to ‘get to the point’.

As a rule, your issue should be dealt with in one counselling session. If necessary, follow-up counselling sessions can be arranged. In the case of chronic illnesses, follow-ups can be arranged at longer intervals. Remember: We do not want to and cannot replace your trusted doctor or therapist with our services. During consultations with our psychological experts, it is possible to arrange short (neuro)psychotherapeutic therapies. You can find out more about this directly in the services offered by our psychological experts.

Our counselling service is not an “emergency telephone”. We cannot provide this service. Nevertheless, we will help you to find a solution to your problems as quickly as possible.

You can make an appointment for a consultation via our online booking system . With just one click, you can view the next available appointments with the experts of your choice and conveniently make a binding online booking.
You can do this by opening a user account on our online platform
https://moveneurohub.de. We need your full name, billing address, telephone number, e-mail address and a keyword relating to your problem. Use the PayPal standard for payment. If you are not in a position to seek counselling on your own, you should consult a trusted person for help. This trusted person can support you: they can help with
help with the technology and make the payment for the counselling or therapy.

Your personal experts are as close as your internet, no matter where you are. You should use a fast internet connection that is suitable for video transmission for your counselling session. You should be undisturbed during the consultation. Protect your privacy!

You can easily arrange your counselling/therapy appointment via our online booking system. With just one click, you can view the next available appointments with the experts of your choice and conveniently make a binding online booking.

The costs of the personal consultation are determined by the experts of your choice. They are based on the “Fee Schedule for Doctors” (GOÄ), the “Fee Schedule for Psychologists” (GOP) and the fee schedules of other professional groups. The number of hours and the fee for all users are based on the counselling and therapeutic necessity and individual agreement and are specified by the experts. You will receive an invoice for the services provided and the costs incurred. You can submit this invoice to your health insurance company. Due to the different insurance tariffs, IAB and our experts are expressly unable to guarantee reimbursement by health insurance companies. Costs that are not reimbursed may be recognised as special expenses on your tax return. There is no direct settlement between move neuro hub and health insurance companies.

For reliable video transmission, you need a stable and sufficiently fast internet connection (LTE or DSL) with at least 5 MBit/s upload and download speeds. You can test your internet speed athttps://www.speedtest.net/. If possible, use a LAN connection. If you are using WLAN, make sure you have a good signal: we recommend that you are close to the WLAN router and that there are no walls between the router and your laptop.

To use our move neuro hub platform, you first need a video-capable end device (smartphone, tablet, laptop computer, desktop computer with external or integrated webcam, speakers/headphones and a microphone). Apart from your browser, you do not need any special software. We currently use Zoom with end-to-end encryption.
Tip: It is best to always use the latest browser version and updates. We recommend using Google Chrome or Edge on a laptop/tablet and Safari on iPads. For use on Apple devices, macOS 10.15 (Catalina) or newer should be installed. If you want to use move neuro hub with an iPad, you must have at least iPadOS 16 and Safari (version 15 or higher).

Have you been so impressed by what we offer that you would like to work at move neuro hub? For example, are you a doctor, (neuro)psychologist, physiotherapist, occupational therapist, speech therapist, teacher or trainer? Are you a particularly experienced patient or family member? Do you think you have special knowledge and experience that can help our project and our users? Get in touch with us! We will get back to you.

Therapy and counselling services can be provided by qualified professionals who are authorised to practice their profession independently, whether therapists, (neuro-)psychologists, educators or other types of counsellors, as well as particularly experienced sufferers and members of self-help groups who are familiar with neurological movement disorders and are registered with move neuro hub

You are free to choose the distribution of the specific meeting times with your users. We would just like you to offer appointments in the evening and during off-peak times or at weekends so that we can meet the high demand from working users for late appointments. As an independent provider, you determine the scope and times of your collaboration with move neuro hub yourself.

As experienced experts and as qualified professionals who are authorised to practice their profession independently, you assess and determine the limits yourself and offer face-to-face appointments if necessary .

As a member of the profession who is authorised to practice independently, it is part of your competencies to be able to deal with suicidal users.

Yes, you work entirely from your own premises.

No. As part of your induction, you will receive a detailed introduction to the programmes you will be working with in counselling/therapy. You therefore do not need any special prior knowledge. However, a good basic understanding of browser functions and terminology is helpful.

We currently use Zoom with end-to-end encryption.

We will provide you with clear tips on how to deal with technical faults. Our experts say that after a short time, they get a good feel for advising their users on the few technical difficulties that arise. Our IT department is also on hand to help you with major problems that rarely occur.

Always with pleasure!

Of course, you are welcome to draw the attention of interested clients or users to the services offered by move neuro hub. If there is a client request for treatment with you, we will usually make this possible. However, due to the special relationship of dependence between clients and their therapists, ‘bringing’ clients from another treatment context to move neuro hub contradicts the free choice of doctor and psychotherapeutic professional ethics enshrined in the German Social Code Book V, which is why we do not advocate this. move neuro hub is in any case no substitute for trusted medical and non-medical therapists or psychologists or counsellors on site and established therapeutic relationships. If medical problems are new and have not yet been diagnosed, move neuro hub also helps to find the best diagnostic pathway and the right therapists. In the further course of an illness, move neuro hub supports the trusted local therapist. move neuro hub strongly encourages all experts and users to inform the treating trusted medical and non-medical therapists or psychologists about contacts with move neuro hub.